Shipping Policy
How long does it take for international shipping?
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The shipping time is dependent on the method chosen:
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Special line: 10d avg; 95% in 15d.
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International shipping: 5d avg; 95% in 7d.
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Standard shipping: 25d avg; 95% in 30d
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These shipping times are estimates, not guarantees, and do not include the production time to customize products.
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These estimates exclude local holidays, occasional unavoidable events, and incorrect information (such as when customers provide the wrong address or contact information).
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Each order has a tracking number that enables the monitoring of packages.
What if I entered the wrong phone number when ordering?
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If you provided the wrong number, the package may fail to be delivered.
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Please get in touch with customer service as soon as possible if the parcel has not been shipped, so Baju Helva can change the details: info@bajuhelva.net.
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In cases where the customer has provided the wrong phone number, Baju Helva is not responsible for the cost of reshipping or refunding the order.
What if I have yet to receive my package after 20 days?
The following are the three main reasons packages are not delivered:
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Missed calls from the courier;
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Incorrect contact number provided at purchase;
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Incorrect shipping address provided at purchase.
If the delivery failed for any of these reasons, please contact us at support@tapstitch.com with:
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the correct contact number/address;
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the available times for re-delivery.
Delays might also occur due to events outside of Tapstitch’s control, such as:
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Flight cancellations;
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National holidays;
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Striking workers.
My order shows it is being returned to the sender, what now?
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Orders are returned to the sender for many reasons, but usually, it’s due to
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incorrect address details on the package, making it undeliverable;
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the package being unclaimed at customs;
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the package being refused/returned.
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You will be notified once the order arrives back at Tapstitch’s facility.
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We advise contacting your customer to determine the situation and how they would like to proceed.
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If you wish to have the product reshipped, contact us with an updated, correct address where relevant.
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New shipping charges will be applied to orders that have been returned to the sender because they were unclaimed at customs, returned, or had an incorrect address submitted at purchase.
What if the recipient's address was wrong?
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If the order is yet to be shipped, please contact info@Bajuhelva.net so that we can modify the address.
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If the address has changed, the customer will need to bear any possible shipping price difference.
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If the order has been shipped, the address cannot be modified.
